Terms of Service

Welcome to The Nanny Pros's Terms of Service. These Terms of Service ("Terms") govern your access to and use of the The Nanny Pros website, platform, products, and services (collectively, the "Services" or the "Platform"). Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference). If you do not agree to these Terms, please do not use our Services.

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS AN AGREEMENT TO ARBITRATE DISPUTES AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN SECTION 13.

1. Description of Services; Limitations; User Responsibilities

1.1 About Our Services

The Nanny Pros provides an online platform (the "Platform") designed to connect families seeking child care services ("Families" or "Clients") with individuals seeking employment as nannies or child care providers ("Nannies" or "Care Providers"). Our Services include:

• A platform for Families to post job opportunities and search for Nanny profiles.
• A platform for Nannies to create profiles, showcase their experience, and search for job opportunities.
• Tools to facilitate communication and interaction between Families and Nannies.
• Information and resources to aid in the hiring process.
• Optional services which may be offered from time to time, potentially including background checks or payment processing facilitation through third-party providers.

1.2 Limitations of Our Services

The Nanny Pros acts solely as a platform provider and facilitator. Except where explicitly stated otherwise:

• We do not employ Nannies: The Nanny Pros is not an employer of Nannies or an employment agency for Families. We do not control, supervise, or oversee the work performed by Nannies.
• We are not party to agreements: Any hiring agreement, employment relationship, or other arrangement is strictly between the Family and the Nanny. The Nanny Pros is not a party to such agreements.
• User-Generated Content: Much of the content on our Platform (profiles, job postings) is generated by users. We do not control or routinely vet this content for accuracy, completeness, or reliability and expressly disclaim responsibility for it.
• No Guarantee of Placement or Suitability: We do not guarantee employment for Nannies or successful placements for Families. We do not refer or recommend specific Families or Nannies and make no representations about their suitability, integrity, reliability, or conduct.
• Screening Limitations: Any screening or verification processes offered by The Nanny Pros (e.g., identity checks, background checks facilitated through third parties) are limited in scope and should not be considered exhaustive or conclusive.
• No Professional Advice: We do not provide medical, legal, financial, or other professional advice.

You acknowledge that using an online platform to find child care involves inherent risks. Please review the Release of Liability in Section 9. Users are encouraged to perform their own due diligence before entering into any arrangement. Use of the Platform is at your own risk.

1.3 User Responsibilities

• Families: Families are solely responsible for interviewing, vetting (including background and reference checks beyond any offered by The Nanny Pros), selecting, and hiring a suitable Nanny. Families are responsible for complying with all applicable employment laws (including verification of work eligibility, payroll, taxes, minimum wage, providing a safe work environment, and issuing IRS Form W-2 or 1099 as required). The Nanny Pros does not set compensation rates or work schedules for Nannies.
• Nannies: Nannies are solely responsible for accurately representing their qualifications and experience, vetting potential Families and job opportunities, and making informed decisions about employment. Nannies are responsible for complying with all applicable laws and contractual obligations.
• All Users: Users are responsible for their own conduct, interactions (both online and offline), and the accuracy of the information they provide.

2. Eligibility to Use the Site and Services

By using the Services, you represent and warrant that:

• You are at least 18 years of age (and, if a Nanny, eligible to perform the type of work sought).
• You are a legal resident of the United States.
• If you are a Nanny, you are legally permitted to work in the United States.
• You intend to use the Services solely for finding or managing child care arrangements or related employment within the United States.
• To your knowledge, neither you nor any member of your household has ever been convicted of, or has pending charges for, any felony, any criminal offense involving violence, abuse, neglect, fraud, larceny, or endangering the safety of others.
• To your knowledge, neither you nor any member of your household is required to register as a sex offender with any government entity.
• You will abide by these Terms.

The Services are not intended for use by individuals under the age of 13. The Nanny Pros does not knowingly collect personal information from children under 13.

3. User Accounts and Conduct

3.1 Registration and Account Security

To access certain features, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it updated.
• Register using your own legal name.
• Maintain the confidentiality of your password and account credentials. You agree to choose a strong and secure password and keep it confidential.
• Be solely responsible for all activities that occur under your account.
• Notify The Nanny Pros immediately of any unauthorized use of your account.

3.2 User Content

"Content" refers to any information, messages, photos, profiles, job postings, reviews, or other materials you upload, publish, or transmit through the Services.

• You are solely responsible for your Content.
• You grant The Nanny Pros a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your Content in connection with operating, providing, and promoting the Services. This license lasts for the duration necessary to operate and promote the Services, unless you request deletion of your Content or terminate your account, subject to legal obligations and technical limitations.
• Your Content must be accurate, lawful, and not violate the rights of any third party (including privacy and intellectual property rights).
• You warrant that you have the necessary rights and permissions to post your Content. If your Content includes images or information about minors, you represent and warrant that you have obtained verifiable parental consent.
• The Nanny Pros may review, edit, or remove Content in its sole discretion if it violates these Terms or is deemed offensive, illegal, or harmful. Upon termination of your account, The Nanny Pros will make reasonable efforts to remove your Content from public view, subject to technical limitations and legal obligations (such as data retention laws).

3.3 Prohibited Uses

You agree not to use the Services to:

• Engage in any unlawful, fraudulent, defamatory, abusive, obscene, threatening, harassing, or discriminatory activity.
• Violate the legal rights (including privacy and publicity rights) of others.
• Impersonate any person or entity or misrepresent your affiliation.
• Provide false or misleading information.
• Scrape, data mine, or harvest user information without permission.
• Transmit viruses or malicious code.
• Interfere with the operation of the Services.
• Use the Services for commercial solicitation other than finding/offering nanny services as intended.
• Attempt to bypass any security measures.

The Nanny Pros reserves the right to investigate and terminate accounts engaging in prohibited uses.

4. Fees and Payments

Certain Services may require payment. All fees are quoted in U.S. Dollars.

• Family Placement Fee: Families agree to pay a one-time placement fee (currently $499, subject to change upon notice on the Site) to post their job and access Nanny profiles and communication features. This fee is charged upon successful posting of your job description and is generally non-refundable except as explicitly stated in these Terms or required by law.
• Optional Services: Additional services (e.g., premium features, background checks, payroll facilitation through third parties) may be offered for additional fees, disclosed at the time of purchase.
• Payment Processing: We use third-party payment processors (e.g., Stripe). Your payments are subject to the terms and conditions of these processors. You authorize us (or our processor) to charge your chosen payment method.
• Taxes: You are responsible for any applicable taxes associated with fees paid.
• Refunds: Except as otherwise specified in these Terms, required by applicable law (such as certain state consumer protection statutes granting cooling-off periods or specific refund rights), or explicitly stated in a separate refund policy provided by The Nanny Pros, all fees paid to The Nanny Pros are non-refundable. Any refund exceptions are solely at The Nanny Pros's discretion unless required by law. We do not provide refunds or credits for partially used periods or if your account is terminated for violating these Terms.

5. Background Checks and Verification

The Nanny Pros may facilitate access to third-party background check services for Nannies or allow Families to request such checks, subject to Nanny Prosnsent and applicable laws (like the Fair Credit Reporting Act - FCRA).

• Third-Party Providers: Background checks are performed by independent third-party consumer reporting agencies. The Nanny Pros does not perform background checks itself and does not control or guarantee the accuracy, completeness, or timeliness of these checks.
• FCRA Compliance: If you order or receive a background check report through our Services and intend to use it for employment purposes, you agree to comply with the FCRA and all applicable laws, including requirements regarding permissible purpose, pre-adverse action notices, adverse action notices, and dispute resolution. Resources on FCRA obligations can be found on the FTC website.
• Limitations: Background checks have limitations (e.g., based on data reported, accuracy of information provided, geographic scope). They are not foolproof and may not reveal all relevant information. Background checks may return false positives or miss relevant history due to data limitations. No background check is foolproof.
• The Nanny Pros's Use: The Nanny Pros may receive copies of checks ordered through the platform and reserves the right (but not the obligation) to use information from background checks or other verification methods (including public records) to enforce these Terms, protect platform integrity, and terminate accounts, subject to applicable law.
• User Responsibility: Users remain solely responsible for conducting their own thorough vetting process, as background checks are only one component. Families are responsible for complying with all applicable federal, state, and local fair chance hiring laws when considering background check information.
• Release: You release The Nanny Pros from any liability arising from your use of, reliance on, or sharing of information contained in any background check or verification report obtained through or in connection with the Services.

6. Termination

• By The Nanny Pros: We reserve the right, in our sole discretion, to suspend or terminate your account and access to the Services at any time, for any reason or no reason, with or without notice, including for violation of these Terms, inactivity, or safety concerns.
• By You: You may terminate your account at any time by following the instructions on the Site or contacting us.
• Effect of Termination: Upon termination, your right to use the Services ceases immediately. We may delete your account information, subject to our Privacy Policy and legal obligations. Upon request, The Nanny Pros will provide you with an opportunity to download certain account data before deletion, subject to technical feasibility and legal limitations. Termination does not relieve you of obligations incurred prior to termination (e.g., payment obligations). We are not liable for any damages resulting from termination. Certain sections of these Terms will survive termination, as outlined in Section 17 (Miscellaneous).

7. Privacy

Your privacy is important to us. Our collection and use of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference and details compliance with applicable laws like the California Consumer Privacy Act (CPRA) where applicable. Please review the Privacy Policy carefully.

8. Links to External Sites

The Services may contain links to third-party websites or resources. These links are provided for convenience only. The Nanny Pros does not endorse, control, or assume responsibility for the content, products, or services of third-party sites. Your use of third-party sites is subject to their terms and privacy policies.

9. Release of Liability for Conduct and Disputes

Because The Nanny Pros is solely a platform provider and is not involved in the actual transactions or relationships between Families and Nannies:

• You hereby release The Nanny Pros (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from any and all claims, demands, damages (actual and consequential), suits, and controversies of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with your interactions or disputes with other users (Families or Nannies), or their conduct or omissions.
• The Nanny Pros expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown, from the actions or inactions of any Family, Nanny, or other third party met or interacted with via the Services.

10. Disclaimers; No Warranty

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, The Nanny Pros DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

The Nanny Pros DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE SECURE, UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ALL TIMES OR LOCATIONS; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS; OR (E) THE INFORMATION PROVIDED BY USERS (INCLUDING PROFILES, JOB POSTINGS, AND BACKGROUND CHECK INFORMATION) IS ACCURATE, COMPLETE, RELIABLE, OR SUITABLE.

YOU USE THE SERVICES SOLELY AT YOUR OWN RISK.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL The Nanny Pros (OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES;
• (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES;
• (C) ANY CONTENT OBTAINED FROM THE SERVICES;
• (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR
• (E) ANY INTERACTIONS, AGREEMENTS, OR DISPUTES BETWEEN USERS (FAMILIES AND NANNIES).

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF The Nanny Pros EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU PAID The Nanny Pros, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.

These limitations shall apply to any theory of liability, whether based on warranty, contract, statute, tort (including negligence), or otherwise, even if The Nanny Pros has been informed of the possibility of such damage, and even if a remedy set forth in these Terms fails its essential purpose. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages or for gross negligence or willful misconduct, so the above limitations may not apply to you in their entirety.

12. Indemnification

You agree to defend, indemnify, and hold harmless The Nanny Pros, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your User Content, any use of the Service's content, services, and products other than as expressly authorized in these Terms, or your interactions or disputes with other users.

13. Agreement to Arbitrate Disputes and Class Action Waiver

13.1 Agreement to Arbitrate

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and The Nanny Pros agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services (collectively, "Disputes") will be settled by binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.

You acknowledge and agree that you and The Nanny Pros are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and The Nanny Pros otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Agreement to Arbitrate" section will be deemed void. Except as provided in the preceding sentence, this "Agreement to Arbitrate" section will survive any termination of these Terms.

13.2 Arbitration Rules and Governing Law

The arbitration will be administered by the American Arbitration Association ("AAA"). If you are using the Services primarily for personal, family or household purposes, the AAA Consumer Arbitration Rules will apply. Otherwise, or if the Consumer rules are deemed not to apply for any reason, the AAA Commercial Arbitration Rules will apply (collectively, the "AAA Rules"), in each case as modified by this "Dispute Resolution" section. (The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

13.3 Arbitration Process

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

13.4 Arbitration Location and Procedure

Unless you and The Nanny Pros otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and The Nanny Pros submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules.

13.5 Arbitrator's Decision

's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's award damages must be consistent with the terms of the "Limitation of Liability" section above as to the types and the amounts of damages for which a party may be held liable.

13.6 Fees

Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, and you are an individual consumer, The Nanny Pros will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

13.7 Opt-Out Right

You can choose to reject this Arbitration Agreement by sending us a written opt-out notice via email ("Opt-Out Notice"). The Opt-Out Notice email must be sent no later than 30 days after the date you first accept these Terms. You must send the Opt-Out Notice to: legal@thenannypros.com. The Opt-Out Notice must state that you do not agree to the Arbitration Agreement and must include your name, address, phone number, and the email address used to log in to the The Nanny Pros account to which the opt-out applies. This procedure is the only way you can opt out of the Arbitration Agreement. Opting out will not affect any other part of these Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of The Nanny Pros's choice, without regard to its conflict of law principles. If the Agreement to Arbitrate is found not to apply to you or your claim, you agree that any judicial proceeding (other than small claims actions) will be brought in the federal or state courts located in The Nanny Pros's choice. You and The Nanny Pros consent to venue and personal jurisdiction there.

15. DMCA / Copyright Policy

The Nanny Pros respects the intellectual property rights of others and expects its users to do the same. It is The Nanny Pros's policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe the copyrights or other intellectual property rights of others.

In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), the text of which may be found on the U.S. Copyright Office website at https://www.copyright.gov/legislation/dmca.pdf, The Nanny Pros will respond expeditiously to claims of copyright infringement committed using the The Nanny Pros Service that are reported to The Nanny Pros's Designated Copyright Agent, identified below.

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following DMCA Notice of Alleged Infringement and delivering it to The Nanny Pros's Designated Copyright Agent. Upon receipt of the Notice as described below, The Nanny Pros will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Site.

DMCA Notice of Alleged Infringement ("Notice")

1. Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by this Notice - you may provide a representative list of the copyrighted works that you claim have been infringed.
2. Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
3. Provide your mailing address, telephone number, and, if available, email address.
4. Include both of the following statements in the body of the Notice:
   • "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."
   • "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."
5. Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to The Nanny Pros's Designated Copyright Agent:

Copyright Agent
The Nanny Pros Legal Department
Email: legal@thenannypros.com

Counter-Notice

If you believe that your Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the material in your Content, you may send a Counter-Notice containing the following information to the Copyright Agent:

1. Your physical or electronic signature;
2. Identification of the Content that has been removed or to which access has been disabled and the location at which the Content appeared before it was removed or disabled;
3. A statement under penalty of perjury that you have a good faith belief that the Content was removed or disabled as a result of mistake or a misidentification of the Content; and
4. Your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in The Nanny Pros's choice, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a Counter-Notice is received by the Copyright Agent, The Nanny Pros may send a copy of the Counter-Notice to the original complaining party informing that person that it may replace the removed Content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the Content provider, member or user, the removed Content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the Counter-Notice, at The Nanny Pros's sole discretion.

16. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice such as by sending an email, providing notice through the Services, or updating the "Last Updated" date at the top of these Terms. Your continued use of the Services after any modification constitutes your acceptance of the modified Terms. Non-material changes take effect immediately upon posting. We encourage you to review the Terms periodically.

17. Miscellaneous

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and The Nanny Pros regarding the Services and supersede all prior agreements and understandings, whether written or oral, concerning the subject matter.
• Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights or any subsequent breach. A waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of The Nanny Pros
• Assignment: You may not assign or transfer these Terms (or your rights or obligations under these Terms) without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. However, if you are a business entity, you may assign these Terms without consent in connection with a merger, acquisition, reorganization or sale of all or substantially all of your assets, provided the assignee agrees in writing to be bound by these Terms. The Nanny Pros may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
• Notices: Any notices or other communications provided by The Nanny Pros under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted. Notices to The Nanny Pros should be sent to the contact information below, or via certified mail to: The Nanny Pros Legal Department, The Nanny Pros's choice.
• Relationship of the Parties: No joint venture, partnership, employment, or agency relationship exists between you and The Nanny Pros as a result of these Terms or use of the Services. You agree that The Nanny Pros is acting solely as an independent contractor creating a platform for users who are themselves independent contractors (Nannies) or consumers (Families).
• Force Majeure: The Nanny Pros shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
• Survivability: The following sections will survive any termination or expiration of these Terms: 3.2 (User Content license grant, perpetual aspects), 4 (Fees and Payments, outstanding obligations), 5 (Background Checks, Release), 6 (Effect of Termination), 7 (Privacy), 9 (Release of Liability), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Agreement to Arbitrate), 14 (Governing Law), 15 (DMCA), 17 (Miscellaneous), and 18 (Contact Information).

18. Contact Information

If you have any questions about these Terms, please contact us at: legal@thenannypros.com.