Privacy Policy

The Nanny Pros is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our Services. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at legal@thenannypros.com.

This Privacy Policy applies to users of our website, mobile applications, and any related services (collectively, the "Services"), including those seeking nanny services ("Families" or "Clients") and those looking to provide nanny services ("Nannies" or "Candidates").

1. Information We Collect and Sources

We collect information to provide and improve our Services. This information comes from several sources:

1A. Information You Provide Directly

• Account Registration: When you create an account, we collect details such as your first and last name, email address, phone number, home address, gender, date of birth, and login credentials.
• Family Profiles/Job Postings: If you are a Family seeking care, we collect information about your needs, including the type of care, schedule, location, number and ages of children, specific requirements (e.g., driving, special needs care), photos you provide, and any other details you choose to include.
• Nanny Profiles: If you are a Nanny, we collect details about the services you offer, your experience, qualifications, availability, location, languages spoken, driving ability, photos, references, certifications, resume data, desired salary, and any other information you add to your profile.
• Communications: Information provided when you contact customer support, communicate through our platform (messages, calls), or interact with us via email, phone, or mail.
• Payment Information: If you use paid services, we or our payment processors collect payment method details (e.g., credit card number, billing address).

1B. Information from Third Parties

• Reviews and References: Users may post reviews or provide references about Nannies. Families may rate Nannies.
• Third-Party Verification: We may use third-party services to verify identity, conduct background checks (with your explicit consent), and check information against public records (e.g., criminal databases, sex offender registries) to promote safety.
• Employers (if applicable): If you access our Services through an employer benefits program, your employer might provide basic information about your eligibility.

2. How We Use Your Information

We use the collected information for various business purposes:

• Providing Services: To operate and maintain the platform, facilitate matching between Families and Nannies, manage accounts, process payments, and enable communication.
• Improving Services: To analyze usage trends, conduct research, develop new features, and enhance user experience.
• Safety and Security: To verify identities, perform background checks (with consent), monitor for fraud or unsafe activities, enforce our terms, and comply with legal obligations.
• Communication: To contact you regarding your account, respond to inquiries, send administrative information, request feedback, and provide customer support.
• Marketing and Personalization: To send promotional offers, newsletters, and updates (you may opt out at any time via your settings or the unsubscribe link in any message), personalize content and advertisements, and inform you about relevant services or opportunities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.

3. How We Disclose Information

We may share your information in the following ways:

• With Other Users:
  • Family profiles/job postings (excluding direct contact info initially) are visible to Nannies matching the criteria.
  • Nanny profiles (excluding direct contact info initially) are visible to Families searching for care.
  • Your first name, last initial, city, state, and profile picture may be displayed.
  • Reviews and references you provide or receive may be displayed.
  • We facilitate communication between users through the platform, but direct contact information is shared only when both parties opt in, typically during or after the interview process. Direct contact details are never shared automatically.
• With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, background checks, data analytics, email delivery, hosting, customer service, and marketing assistance. These providers are obligated to protect your information.
• For Safety and Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect the safety of our users or the public, investigate fraud, or respond to a government request.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Background Checks: If you, as a Nanny, consent to a background check requested by a Family, the results will be shared with that Family (and you). A badge indicating completion may appear on your profile.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction.
• Aggregated/De-Identified Data: We may share aggregated or de-identified information (which cannot reasonably identify you) for research, marketing, analytics, or other purposes.
• Public Postings: Information you post in public forums or groups on our platform may be visible to anyone.

4. Your Choices and Rights

You have choices regarding your information:

Update Your Information

You can review and update your account information through your profile settings.

Communication Preferences

You can opt-out of marketing emails via the unsubscribe link or account settings. You may still receive essential administrative or transactional emails. You can manage SMS preferences in your settings.

Control Profile Visibility

You may have options within your settings to control the visibility of certain profile elements or your online status.

Account Closure

You can close your account through your settings. We will remove your profile from active view, but may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, record keeping, enforcing agreements).

Access, Correction, Deletion Requests

Depending on your jurisdiction (e.g., California), you may have rights to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at legal@thenannypros.com. We will need to verify your identity before processing your request.

Notice for California Residents (CCPA)

If you are a California resident, you have specific rights regarding your personal information:

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collecting/selling, and the categories of third parties we share it with.
• Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale/Sharing: We do not "sell" or "share" your personal information as those terms are defined under the CCPA, meaning we do not exchange your data for monetary value or for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Sensitive Personal Information: We only use sensitive personal information (like login credentials, precise geolocation, or health data if provided) as necessary to provide the Services, ensure security, or as permitted by CCPA.
• Authorized Agent: You can designate an authorized agent to make requests on your behalf.

To exercise your California rights, please contact us at legal@thenannypros.com.

5. Data Security

We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. We use encryption for sensitive data in transit and at rest. We regularly assess our security practices to adapt to emerging threats and industry standards. However, no internet transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud, and for legitimate business purposes like analysis of aggregated data. Account data is typically deleted or anonymized within 30-90 days after account closure, subject to these requirements and any legal holds.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. Information about children needed for care services is provided solely by the parent or legal guardian.

8. International Data Transfers

Our Services are operated in the United States. If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. Where required, we rely on legally-provided mechanisms to lawfully transfer data across borders, such as Standard Contractual Clauses (SCCs). By using our Services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date and will be effective as soon as it is accessible. If we make material changes, we may notify you through the Services or by email. You are responsible for reviewing updates. Continued use of the Services after changes take effect constitutes acceptance. We encourage you to review this policy frequently.

10. Contact Us

If you have questions or comments about this policy or our privacy practices, you may email us at legal@thenannypros.com .